AV Managed Services · Boston, MA

AV Managed Services Boston, MA

Keep your conference rooms running perfectly without in-house AV staff. ZenjMedia's proactive monitoring, maintenance, and support plans protect your AV investment 24/5.

IT technician monitoring AV systems Boston
Remote 24/5 Monitoring
Proactive Maintenance
Priority On-Site Dispatch
Monthly Health Reports
99.4%Average Uptime
24/5Monitoring Coverage
< 4hrCritical Response
100%Proactive Alerts
AV technician maintaining conference room equipment
Proactive, Not Reactive

AV Support That Prevents Problems Before They Start

ZenjMedia's AV Managed Services take ongoing responsibility for the health and performance of your entire AV environment. We monitor remotely, identify and resolve issues before they affect your meetings, and dispatch technicians on-site when needed — often before your team notices anything is wrong.

Our NOC monitors your rooms 24/5, with 24/7 available on premium plans.

What's Included

Full-Scope AV Management

  • Remote AV system monitoring — 24/5 and 24/7 plans available
  • Proactive firmware and software update management
  • Monthly system health and incident reporting
  • Remote helpdesk support for end users
  • Priority on-site dispatch — 4-hour and next-business-day SLAs
  • Annual preventive maintenance visits
  • Cable re-termination and hardware cleaning
  • Warranty claim management
  • Technology refresh planning and budgeting
Service Plans

Choose Your Coverage Level

Essential

On-call reactive support, firmware updates, and helpdesk. From $350/4 hrs.

Standard

Remote monitoring, monthly reporting, priority dispatch SLA, and helpdesk.

Premium

24/7 monitoring, same-day dispatch, quarterly on-site visits, dedicated account manager.



Systems We Monitor
  • Zoom Rooms — remote monitoring and firmware management
  • Microsoft Teams Rooms — Teams Admin Center integration
  • Cisco Webex Room Systems
  • Crestron and Extron control systems
  • Digital signage networks
  • Audio DSPs — Biamp, QSC, Shure
  • Projectors and display systems

Frequently Asked Questions

We use enterprise monitoring platforms connected over your network. Our NOC receives real-time alerts for device offline events, error states, and performance degradation — often catching issues before users notice.
Premium plan clients receive a 4-hour on-site dispatch SLA for critical issues. Remote support response is typically 15–30 minutes during business hours.
Yes. We conduct a discovery audit before onboarding any environment, regardless of who installed it.
We offer 12-month agreements with monthly billing. Multi-year options available at a discounted rate.
Greater Boston including Cambridge, Waltham, Newton, Burlington, Worcester, and surrounding Massachusetts.

Stop Reacting. Start Preventing.

Let ZenjMedia proactively manage your AV so your conference rooms never let you down.

Get a Free Quote✆ (508) 507-9477